~ Check-In Procedures

• Upon arrival at the check–in area, please present your Confirmation Slip to the staff present and proceed to one of the colour coded carpets
• Yellow for Admiral Class, blue for Balcony Class and World Cruisers
• As there may be a large number of World Cruiser guests checking in it is advised that only one person check in on behalf of the rest of the group but please ensure that you have all their passports and proper travel documents ready
• While waiting to check-in our staff will check your passport for validity and visas (if required) as a pre-check-in procedure to expedite the check-in process
• Please present your passport / government photo ID and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard. Upon receipt of your Access Card, you should sign it immediately like any credit card
• The passport will be retained for checking and verification

~ Access Card / Boarding Pass

• Access Card is used as a charge card, a key card and a boarding pass
• Access Card functions as a charge card and stateroom key onboard our vessels as patronise any of our food and beverage and service outlets as cash is not accepted in any of our outlets
• Please ensure that you sign your name at the back of the card as a verification for us and present it to our Service crew when you want to settle your bill
• There is an initial credit limit for your Access Card which may be increased by presenting your credit card for verification at the Reception
• Please keep your Access Card safely. You will need to use the card upon embarking and disembarking at ports and also present it to collect your passport on arrival at you final destination
• Guests will need to pass through security screening and present their Access card prior to boarding and cruising with children may hold their Access Cards on their behalf
• Embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship
• Upon entering the ship please hand your Access Card to the crew to ‘swipe’ and ‘encode’ your cabin details and record your presence onboard
• Please do not walk through without ‘encoding’ as you will not be able to gain access to your cabin. Remember to swipe your access card whenever you leave or enter the ship
• Kindly remember to bring along your Access card for all meals
• It is guest liability to report the loss of their Access Card immediately to the Reception

~ Child Credit Barring

• Should guest wish to limit or bar the use of their children’s Access Cards for purchases, please have them re-encoded at the Reception. Otherwise, your children may sign for any facilities or purchases and you will be liable for those charges

~ Check-In Location

• Check-in commences 04 hours prior to scheduled sailing time.
• Check-in Ocean Terminal, level 2 Hong Kong
• Each guest take no more than one suitcase and one hand baggage with total baggage weight not be more than 20kg. excess baggage must be paid locally by passengers
• Check-in baggage will usually be delivered to cabins within 30 minutes after sailing. If your clients have not received their baggage by this time, they should contact the Concierge on board

~ Disembarking During Your Cruise
There may instances where you would need to be complete certain documentation to enable you to disembark at some ports of call. We will hand out these documents as necessary. If you encounter any difficulty in filling in the forms, our crew will be happy to assist you

~ Bill Settlement / Star Express Check Out
Guest would be strongly encourage to settle their account the night before or at least three hours prior to disembarkation. Alternatively, you may opt for the "Star Express Check-out" by completing the necessary forms and handing them to the Reception during the cruise for itemized billing to be sent to the cabin. Cruisers are encouraged to use this facility for a hassle free disembarkation.

~ Passport Collection
You may collect your passport at the end of the cruise by presenting your Access Card / government photo identity card. If you want to collect passports on behalf of your family and friends, you need to have their Access Cards. Children who have their own passport or identification document and who cannot sign must be accompanied by their guardian / parents.
Details of collection time and venue will be printed in the Star Navigator found in every cabin or at the Reception which you can refer to upon checking in.

~ Baggage Assistance
To make your disembarkation as smooth as possible, guests will be ushered out in staggered groups. Please gather at your designated waiting area to await your turn to disembark.