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RESERVATION FAQ How do I view or make changes to my booking or profile? How do I make flight bookings for infant? How do I add stopover cities to my flights? How do I enter my frequent flyer number, meal requests and seat preference? Can I cancel my booking prior to issuance of tickets? Can I make a booking for and on behalf of someone else? Do I need to reconfirm my flights? Are those departure and arrival times shown in each city local? What should I do if the name on my ticket is different than my passport name? Can I have an open-dated ticket? What should I do if I didn’t receive any confirmation e-mail in relation to my flight booking Do I have to enter my names as shown in my passport for flight booking? What is the maximum number of seats I can book for one reservation? Does my flight booking qualify for Frequent Flyer Points? Will all of my traveling companions be seated together during our flights? How can I make booking for departing from other cities than Singapore? Can I book flights through the phone or at your Ticket Office?Must I accept the new flight itinerary offered as a result of flight schedule change? Why am I unable to access Asia Travel’s site TICKETING FAQ What is an Electronic Ticket? (E–Ticket)? When do I need to issue ticket after making a reservation? What should I do if I want to make changes to my ticket? Can I purchase multiple flight itineraries or round-the-world tickets on-line with you? How do I know the total cost for my flight bookings are inclusive of taxes, surcharges and fees Why the current online airfare is different to the one I have already paid for earlier How and when do I get my ticket?How and when do I get my ticket? Why do my tickets appear to carry additional restrictions? What does “non-refundable, non-exchangeable and non transferable” mean? Where do I check the rules and conditions for my airfares? What will happen to my booking if I do not come and pay for it? Do I need to change my ticket as a result of flight schedule change? What should I do if I cannot travel on the day of my departure? What should I do if I lose my paper ticket? Where is Asiatravel.Com office? PAYMENT FAQ How do I pay for my flight booking? Why is the fare amount printed on my ticket different from the amount I paid? Will charges be billed to me once I enter my credit card details on-line? What if my ticket delivery address is different from my credit card billing address? Is my credit card information safe in your Booking Engine? How do I get my refund of unutilized tickets or document? How long does it take to process refund after cancellation of my transaction?DOCUMENT FAQ What are the standard procedures for airport check-in? What documents and documentation are required for my travel? Does children and infants require passport to travel? What is the minimum validity before passport expiry date on my passport to travel? What will you do with my personal information? Where can I find information on Travel Advisory?
How do I view or make changes to my booking or profile? You may view through “My Booking” link provided in our website. However, changes will be subjected to fare conditions of the ticket you purchased, and fare conditions are clearly displayed and can be viewed through “Ticketing Conditions” link before purchasing. How do I make flight bookings for infant? Flight booking for infant cannot be processed online. Please call our customer service centre and provide following information; 1. Name as Shown in Passport “Infant passenger”: A child that is below 2 years of age at time of traveling (Whole Journey) without occupying a seat, and it must be accompanied by an adult passenger.  How do I add stopover cities to my flights? Please fill in the reservation request form provided in our website for journey that involves stopover points or multiple sectors. However, applicable additional charges may be applied. In case you do not hear from us for more than 24 hours, you can either email to customerservice@asiatravel.com or click on this link: Check Booking Status Now. How do I enter my frequent flyer number, meal requests and seat preference? Such requests can be channeled through “My Booking” link provided in our website. Can I cancel my booking prior to issuance of tickets? Depending on the fare conditions of your booking, some bookings cannot be cancelled without charges. And Asiatravel.com handling charges and Airline’s cancellation fee may also apply. Always view the fare conditions before purchasing of ticket.Can I make a booking for and on behalf of someone else? Yes, you may do so, but please ensure name of travelers’ are as their passports shown. Do I need to reconfirm my flights? Reconfirmation is not required for some airlines. However, you are strongly recommended to reconfirm your flights directly with the airlines at least 72 hours prior to your departures. Are those departure and arrival times shown in each city local? Yes, all times shown are local times in each respective city. What should I do if the name on my ticket is different than my passport name? Please contact our customer service centre for immediate assistance as incorrect names will be denied boarding by all relevant authorities. Please note that name change (Ticket change) will be subjected to applicable charges.Can I have an open-dated ticket? Open-dated booking will not be accepted by our Booking Engine as most Air fares required both the departure and return sectors must have a confirmed flight. We would suggest you view through “Ticketing Conditions” link before purchasing.  What should I do if I didn’t receive any confirmation e-mail in relation to my flight booking? You can check your flight booking status online with our website www.asiatravel.com through “My Booking” link by your booking reference number and e-mail address to view your Booking Summary or alternatively, contact our Customer Service Centre for assistance.  Do I have to enter my names as shown in my passport for flight booking? Yes, names appeared in your flight ticket must match your passport names. However, maximum name space for air ticket been constrained to 29 Characters including title and spacing between names. What is the maximum number of seats I can book for one reservation? Our search engine is able to accept up to a maximum of nine (9) adult and child passengers in one reservation process. However if you have a party of more than nine passengers, please contact our Custom Service Centre for Booking. Does my flight booking qualify for Frequent Flyer Points? Qualification for Frequent Flyer Points will depend on the type of ticket you purchased. Please view and check through *Ticketing Conditions* before purchasing.  Will all of my traveling companions be seated together during our flights? Normally, airlines will try to seat all members of the traveling party within a single booking reference together. However, it is advisable to contact the airlines concerned to request for pre-seating arrangement. If booking has been made separately, you may wish to check-in together at the airport and inform the check-in staff of your seating preference. Alternatively, please contact our Customer Service Centre for assistance. How can I make booking for departing from other cities than Singapore? Currently, our search engine is defaulted to departing from city of Singapore only. Please fill in your intended travel detail (other than Departing from Singapore) in the Request Form provided in our website for our Customer Service Officer to contact you. Can I book flights through the phone or at your Ticket Office? Our Booking Engine is fully integrated with an E-Commerce business module. It empowered users like you to search for the lowest possible fares with available seat inventory at time of booking. You are encouraged to explore and transact through our website to enjoy these benefits directly.  However, our Customer Service Centre will provide alternatives for customers who wish to pay and pick up tickets in person. Must I accept the new flight itinerary offered as a result of flight schedule change? Minor flight schedule change is quite common in the Aviation Industry and it does not constitute to a flight delay, thus cancellation of ticket in such circumstance is consider voluntary and will attract applicable charges by Airlines and Asia Travel.Com, However, if major changes of flights or routes occur, you may be able to change your itinerary to accommodate your needs or receive a full refund. Options of such will solely be at the discretion of the airlines and are not under the control of Asia Travel.Com. Please contact our Customer Service Centre for further assistance. If my booking was not completed for some reasons, how can I confirm whether my booking was successful? If for some reasons, your booking failed, you will not receive a booking reference number at the end of transaction, the booking is probably not transacted and we suggest you to login and try again. However, if there is a booking reference, you may check your bookings through “My Booking” link. Why does my itinerary say there are seats available, but when I go to reserve them it says none are available? Because we are using a real-time reservation database, availability can change between the time an itinerary is created and the ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight can be fully sold out minutes after your search. The same applies to hotel rooms and car rentals. Top Why am I unable to access Asia Travel’s site? The difficulty you are experiencing could be related to issues of Connectivity, Internet Service Provider (ISP) or System Updating. Please try again at a later time.What is an Electronic Ticket? (E–Ticket) Electronic Ticket (e-ticket) is a paper less ticket. Unlike paper ticket that must be presented to airport check-in staff for acceptance to boarding, an e-ticket is stored in airlines’ system and can be retrieved electronically for Check-in to flights. However, it would be advisable to bring along a print copy of your e-ticket for speedier check in process or upon view request by the airline staff. When do I need to issue ticket after making a reservation? Tickets booked on-line via our booking engine will be issued instantaneously by our system for users’ choice of delivery, but conditioned upon full acceptance and successful clearance of payment process. What should I do if I want to make changes to my ticket? Changes after ticket issuance is not allowed except tickets with fare rules that permit amendments, and is subject to applicable charges. However, you may send your change request via “My Booking” link or contact our Customer Service Centre for advice of the conditions for changes. Can I purchase multiple flight itineraries or round-the-world tickets on-line with you?  How do I know the total cost for my flight bookings are inclusive of taxes, surcharges and fees? Once you have selected a flight itinerary, you will be shown the applicable fares and breakdown components of taxes, service fee and charges. Are all my airport taxes and surcharges already been paid for? All collectable taxes and surcharges are included in your tickets. However, some local taxes and surcharges in some countries cannot be collected with the ticket and must be paid at the departure point in local currency. Why the current online airfare is different to the one I have already paid for earlier? Our search engine display real time fares with matching seat inventories according to the date and flight being selected. It is possible that seat inventory with lower sales fares became available again after you have completed your transaction. However, the reverse can happen too, the fare will become more expensive if cheaper seats are no longer available. How and when do I get my ticket? We offer you three different options (conditional upon successful payment in receipt);  1. Electronic ticket (e-ticket) for pre-approved e-ticket able sectors / airlines to be printed on-line, or we will email you a copy of your e-ticket issued. And electronic ticket will consists of the following relevant detail 1a. Name of Passenger 2. Paper ticket delivery within 48 to 72 working hours to a credit card billing address in Singapore. Local courier charges apply. Why do my tickets appear to carry additional restrictions? Special fares offered by airlines are subjected to terms and ticketing conditions. You are encouraged to read through the “Ticketing Conditions” link carefully before purchasing. What does “non-refundable, non-exchangeable and non transferable” mean? Non-transferable: Cannot be transferred to another person Where do I check the rules and conditions for my airfares? Ticketing rules and conditions can be viewed through the “Ticketing Conditions” link in our Booking Engine before purchasing. Top What does it mean when a flight number has one airline’s name but the flight is actually operated by another airline? It means that both airlines have a code-sharing agreement with each other to transport passengers from both airlines.  What will happen to my booking if I do not come and pay for it? Your booking will be cancelled within 18 hours from booking made, and if you wish to rebook your flights, Asiatravel.com cannot guarantee the availability of the same price and seat. Top Normally, you are not required to change your ticket due to flight schedule change, unless routing of flights are affected and also been changed. In such case, we will be in contact with you should a new ticket is required. What should I do if I cannot travel on the day of my departure? You must notify the airlines or our Customer Service Office to cancel your flight(s) at least 4 hours prior to your flight departure to avoid no-show penalty fee implemented by carriers. What should I do if I lose my paper ticket? You must have the following for the airline concerned to issue you a new set of ticket; 1.  Police Report 2.  Form of Indemnity (Obtainable from Airline office) Please note that Replacement of airline ticket can only be issued by the carrier concerned and subject to their handling charges. Some airline may not allow replacement of ticket and required you to purchase new set of ticket. Where is Asiatravel.Com office?  Singapore Customer Service Centre How do I pay for my flight booking? You may select any of the three (3) Payment Modes available in our Booking Engine; Pay by Credit Card On-line Pay by Credit Card through Phone / Fax (Within 18 Hours of Booking) Pay by Credit Card, Cash or Nets in Person (Within 18 Hours of Booking)  Why is the fare amount printed on my ticket different from the amount I paid? Airline ticket has to be issued in accordance to airlines’ ticketing requirements, thus the fare amount printed on your ticket may be different from the actual fare amount you have paid (as shown in your booking summary). Will charges be billed to me once I enter my credit card details on-line? Charges will be billed to your credit card account only upon completion of your successful booking that comes with *on-line credit card payment mode selection*.   What if my ticket delivery address is different from my credit card billing address? Only Paper Tickets get dispatched out from our Customer Service Centre at approximately 24-48 hours after payment is received by us. Please indicate your intended different delivery address through *My Booking* Link or contact our Customer Service Centre for assistance. However, please note that approval is required and delivery to the different address may not be allowed. Is my credit card information safe in your Booking Engine? We placed utmost importance to keep your data safe and secure under our Security Measures. Your credit card details are encrypted through the use of SSL (Secure Socket Layer) technology when transmitted online. We have also obtained a digital certificate from Thawt; a recognized industry leader in providing SGC enabled certificates. How do I get my refund of unutilized tickets or document? Ticket refunds are subjected to the term and conditions of the ticket purchased, and handling fees of Asiatravel.com with Airlines’ applicable refund charges will be applied. Any legitimate refunds will be credited to your credit card account directly (If credit card was used for payment). How long does it take to process refund after cancellation of my transaction? Your refund will be processed as quickly as possible, the refund payment process will vary with the product purchased and airline involved. Generally, it will take approximately 3-5 months for the refund credit to appear in your credit card account. DOCUMENT FAQ Top Your Passport must have a minimum validity of 6 months from your return flight date, Visa or Transit visa (if applicable) to your destination countries, Vaccination Certificate for traveling to countries in areas affected by Cholera, Yellow Fever, Malaria, etc. You are advised that *Non Compliance* to the applicable entry requirements will result in denied boarding by the airline or denied entry by the Health or Immigration Authorities. Top Top Top |
