Best Price Guarantee Policy
If you have reserved a hotel room through Asiatravel.com and then you are able to book the same room type with the same reservation conditions at a lower rate that is viewable and bookable with instant confirmation on another website you have made with us. With the following conditions:
- Same property
- Same exact room type & bedding configuration
- Same reservation must make on the same date and time
- Same travelling dates (check-in and check-out dates)
- Same purchase conditions (eg. Meal plan, cancellation policy, etc)
- Same payment mode (Asia Travel practice two payment modes; Pay to Hotel & Prepayment)
If we can’t match the lower price because of these 6 terms, Asiatravel.com will either match the price or provide a better price to beat it. You have an existing reservation with Asiatravel.com….so don’t cancel your reservation!
You can contact our customer service team after you have finished your reservation, you can email to firstname.lastname@example.org and provide us the following information:
- Indicate the Booking Reference Number in the subject field
- Provide the website url where you found the better rate and provide a screenshot of our online competitor travel site indicating clearly the room availability, same room type, same payment mode and the rates for the same travel period booked with us
- IMPORTANT! Please do not make a booking on our online competitor website, just show us the above information
The “Best Price Guarantee Policy” does not apply to below types of rates:
- Private rates
- Hotel rooms bundle with other travel component
- Website that doesn’t reveal the property’s name until after you’ve booked
- Booking made through or in combination with corporate discount rates, group rates, membership rates, frequent stays, loyalty points, rates intended for a specific group of individuals that are not meant for the general public and other ‘reward’ programmes or special promotions available by the property provider.
Asia Travel has the right and discretion to validate all claims and reserves the right to discontinue the “Best Price Guarantee Policy” at any point of time.